Terms and Conditions
Find below the complete details of our trading terms and conditions, we advise that you read them prior to any orders. All disputes will be resolved by the details below;
Goods and description
- Goods & Descriptions
- Prices & Payment
- Data collection
We describe the goods to the best of our ability, we in no way set out to mislead the customer.
Typographical or omission errors may occur in prices, descriptive copy or photography. The Combat Store reserves the right to correct these errors or withdraw the offer.
Specifications, colour's, legal restrictions, prices and availability are subject to change at any time without notice. It may be necessary to substitute an item with a product of equal or better value that varies from our catalogue description.
All goods are sold as new, un-issued condition or used, grade 1. Grade 1 goods are free from rips tears or major repairs, and are fully serviceable. In special cases grade 2 items, heavy use but repaired, will be offered.
In the advent the goods that we supply to you are not suitable for your needs, or are defective in any way you may return them to us.
If a product fails due to poor workmanship, we will be happy to replace the item FREE OF CHARGE. We will not exchange the item if it has been abused beyond normal wear and tear or damaged due to malicious or improper use. The item must be clean and free from any dirt
All returns must be accompanied with a copy of the original receipt, we are unable to accept any products without it.
All goods must be in new unused condition, we will not exchange any item that has been used, unless due to poor workmanship.
Notification of the return of goods must be within 7 days of the delivery at the final destination.
No Postal charges are refunded on any orders, unless due to our mistake.
We advise that all returns are sent via a signature on receipt service, so that you know when they have arrived. We take no responsibility for any goods that are damaged or lost in the post, whilst being returned to us.
We aim to dispatch all orders within 72 hours of receipt of order. If we are out of stock of the item we will inform you via email or telephone as to date of next delivery.
We will keep your order on back order for up to 30 days. After this time we will contact you to see if you wish to continue with the sale.
No goods will be dispatched without full and proper payment.
We have a minimum postal charge of £2.60 on all orders. All orders over 25 Kg will incur additional shipping charge.
Expected delivery within the UK 5 working days, however goods may take up to 21 days to arrive.
We are able to provide next day delivery to most parts of the UK £9.00. Please email us separately from order to inform us of next day option. All orders for next day delivery must be ordered before 14.00. All orders after this time will be dispatched the next working day.
All goods are delivered between Monday and Friday 09.00 and 17.00. We are unable to deliver on bank holidays.
If goods are damaged in transit, please refer below to our returns policy.
We welcome all orders from non UK customers. Please email us for shipping charges.
Prices & Payment
All our prices are current to the web site price list. We reserve the right to change prices at any time without notice, we will however honor any goods purchased at old prices.
All prices are in GBP £ Sterling.
All non UK customers will be billed in GBP £ Sterling only. We do not accept payment in any other currency.
We do not accept payment via credit card payment from countries, other than Western Europe, the US and Canada.
We reserve the right not to sell goods to customers at our own discretion.
All payments by bank wire transfer must be in GBP £ only. The customer is responsible for all administration/bank charges in the country of origin, and in the UK. We will not dispatch any goods that have not had these charges paid.
If you require the return of the money through order cancellation or dispute, then we will deduct the banks charges from the total. The Combat Store charges a £15 administration fee for this service.
If paying by cheque please make payable to A.I.Gilmore Ltd, and allow 5 working days for cheques to clear at bank, we will not dispatch goods prior to this.
If paying by postal orders or International money orders please make payable to, A.I.Gilmore Ltd. Goods are dispatched within 48 hours or receipt.
We strongly advise against the sending of cash. We take no responsibility for any money sent to us using the postal system, all losses are purely the customer's responsibility.
All sales to dealers are governed by separate terms and conditions, which will be issued upon application.
We are committed to protecting your privacy. We use the information we collect on the site to make shopping at The Combat Store Supplies possible and to enhance your overall shopping experience. We do not sell, trade or rent your personal information to others.
When you place orders or access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, as required by the UK Data Protection Acts of 1984 and 1998, we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access.
For more information on (SSL), please email us.
We reserve the right not to process any orders from customers at the management's discretion